Refund policy
At Johnson Animal Shelter, your satisfaction matters deeply to us. Every purchase you make directly supports the animals in our care, and we want you to feel completely confident shopping with us.
30-Day Money-Back Guarantee
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Proof (such as photos) may be required for approval before initiating a return.
Do not send your purchase back without contacting us first at maggie.johnson46201@gmail.com. The exact return address will be provided by email once your case is reviewed.
Conditions:
- Refund only after return is received and inspected
- Non-refundable: donations, gift cards, sale items, downloadable software, and health/personal care items
- Handling & processing fees apply to all returns and will be deducted from the refund amount
- Items that are damaged, worn, or beyond the 30-day return window are not eligible
If approved, your refund will be processed and applied to your original payment method within a few business days.
Need Help?
- Email: maggie.johnson46201@gmail.com
- Contact page: johnsonanimalshelter.com/pages/contact
- Response time: Within 24 hours
- Business hours: MondayāFriday, 9amā5pm